Refund policy

Return & Refund Policy

Return Window
You have 10 days from the date you receive your item to request a return. To be eligible, your item must be unused and in its original packaging.

Change of Mind Returns
If you change your mind, you are responsible for the return shipping costs. The original shipping fee is non-refundable.

Quality Issues & Transit Damage
Please inspect your order upon reception. If your item arrives damaged or defective, contact us within 48 hours of delivery. You must provide a clear unboxing video, photos of the damage, and your order number to [Insert your customer service email here]. After verification, we will send you a free replacement or issue a full refund.

Handmade Variations
As each piece is handmade, minor variations in glaze, texture, and size are inherent to the artisanal process. These natural characteristics are not considered defects and are not eligible for return-24.

Non-Returnable Items
Custom products, sale items, and gift cards are non-returnable.

Refunds
Once we receive and inspect your return, we will notify you and process a refund to your original payment method within 7 business days.

Contact Us
For any after-sales issues, please contact us at: [Insert your customer service email here]